Dolphin Encounter in Cancun

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Tour Restrictions

  • To book 1-5 year olds please call us.
  • Dock fee of $8.00 USD payable at check-in. Children from 4 years old pay dock fee.
  • Ground transportation is $16 USD
  • Kids younger than 8 years old must swim with a paid adult (+18). Infants swim free with 1 paying adult.
  • In Isla Mujeres groups have a maximum of 20 people for a closer experience.
  • The use of life jacket is required in all water programs.
  • IMPORTANT: For the moment we are NOT receiving dollars in cash at our location (check in, restaurant, boutique and photos), we are getting pesos in cash and if you want to use an international credit or debit card, payments will be done in Mexican or US Currency.
  • For safety reasons pregnant women (5 months and later) can't participate in any of our aquatic programs. Women with less than 5 months into their pregnancy can participate in the Encounter program only if accompanied by another adult and after signing a Responsibility Form.
  • It is important to arrive 30 minutes before your program, remember you'll receive a short briefing before your swim.
  • If you have any health or physical problem please contact our call center before you make your reservation so we can provide you full information about our services.
  • Remember to use biodegradable sunscreen to protect your skin, the environment and marine species.

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