Dolphin Encounter in Cozumel

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Tour Restrictions

  • IMPORTANT: a valid passport is an essential requirement to visit Cozumel.
  • Kids younger than 8 years old must swim with a paid adult (+18). Infants swim free with 1 paying adult.
  • To book infants please call us.
  • Chankanaab admission rate without dolphin program is $21 USD adults and $14 USD kids.
  • The use of life jacket is required in all water programs.
  • The Chankanaab Park is opened daily from 9:00 a.m. to 5:00 p.m.
  • If you get to the Mexican island of Cozumel by cruise ship, verify your schedule before booking to avoid inconveniences. The Time Zone in Cozumel is EST (Eastern Standard Time) UTC/GMT -5 hours.
  • In Cozumel groups have a maximum of 20 people for a closer experience and will interact from a special underwater platform.
  • IMPORTANT: For the moment we are NOT receiving dollars in cash at our location (check in, restaurant, boutique and photos), we are getting pesos in cash and if you want to use an international credit or debit card, payments will be done in Mexican or US Currency.
  • For safety reasons pregnant women (5 months and later) can't participate in any of our aquatic programs. Women with less than 5 months into their pregnancy can participate in the Encounter program only if accompanied by another adult and after signing a Responsibility Form.
  • Remember to use biodegradable sunscreen to protect your skin, the environment and marine species.
  • If you have any health condition or physical disability please contact our call center before you make your reservation so we can provide you full information about our services.
  • It is important to arrive 30 minutes before your program, remember you'll receive a short briefing before your swim.

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