Dolphin Encounter in Playa del Carmen

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Tour Restrictions

  • Additional $16 USD per companion for transportation and beach club access (includes beach access, use of lounge chairs and showers) Outside food and beverages are not allowed inside the marina.
  • In Dolphin Playa at Maroma location, groups have a maximum of 12 people for a closer experience.
  • Kids younger than 8 years old must swim with a paid adult (+18). Infants from 1-5 years old swim free with 1 paying adult.
  • Infants from 4-5 need to pay an additional cost of $16.00 USD for transportation
  • The use of life jacket is required in all water programs.
  • Meals included at Cocoteros restaurant (5 dishes to choose from:Burger, Fish Ceviche, Chicken Fajita, Green Salad, Caesar's Salad).
  • IMPORTANT: For the moment we are NOT receiving dollars in cash at our location (check in, restaurant, boutique and photos), we are getting pesos in cash and if you want to use an international credit or debit card, payments will be done in Mexican or US Currency.
  • For safety reasons pregnant women (5 months and up) can't participate in any of our aquatic programs. Women with less than 5 months into their pregnancy can participate in the Encounter program only if accompanied by another adult and after signing a Responsibility Form.
  • It is important to arrive 30 minutes before your program, remember you'll receive a short briefing before your swim.
  • If you have any health condition or physical disability please contact our call center before you make your reservation so we can provide you full information about our services.
  • Remember to use biodegradable sunscreen to protect your skin, the environment and marine species.

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